What do I need to do to send in a sample?
You can find everything you need to know about sending in a sample by navigating to our New Clients page.
Is there a sheet I fill out to request the tests I want done?
Once you have an account set up, sample submission/test requests take place through our online portal. You can view our flyer on New Sample
Submission.
How do I pay for my tests?
Accounts at SoDak Labs are set up as either prepay status or invoice status. If you are set up as a prepay account, a credit card number is collected at the time your account is set up to keep on file. The credit card on file is charged for the cost of your tests at the time your samples are received. A receipt is forwarded on to your billing email address provided and a detailed invoice marked as “PAID” is provided at the end of the billing cycle.
If you are an invoice account, an invoice is emailed to your billing email address with the amount due for testing that was completed.
Credit cards are kept on file for all accounts and are strictly for lab use only. The credit card on file is only used if you are a prepay account or if there is a long overdue balance on your account.
What address do I send my samples to?
SoDak Labs, Inc
236 32nd Ave
Brookings, SD 57006
How much seed do I need to send in?
The amount of seed needed depends on the species and test(s) you are requesting. For specific amounts please call the lab.
How should I send my samples?
USPS, UPS, FedEx, and Spee-Dee Delivery are our most common shipping companies used by customers. Choosing a shipping company is your choice.
How long does it take to get results?
The time it takes for tests to complete varies. We can give you more information on when your tests will be completed by calling the lab.
Where can I view my results?
You can view your results by logging into your account and navigating to the Results tab toward the top of the screen. You can also follow the step by step process in our Reviewing Results flyer.
How come the test I want to select in New Sample Submission is not available?
If a desired test is not showing up in your test list on the New Sample page, you may need to add it to your master test list. To edit this list, navigate to Settings > Tests-Edit > Check boxes next to test(s) you would like to add to your test list.
Do you supply sample bags?
We can provide both 3 pound and 9 pound sample bags to customers. You can also send samples in resealable bags such as quart or gallon size Ziploc bags.
What do my test results mean?
If you have questions on how to interpret your test results, feel free to contact the lab. We will connect you with someone that can help explain your results.
What hours are you open?
The lab is staffed M-F and is open 8-5.